The term 'OV' is be used to represent 'OrlandoVillas.com' and any of the
other sites that we run.
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Owners MUST quote their OV villa ref
number in the main body text (not just the subject line) of ALL replies to enquiries whether general enquiries or direct
enquiries. It is preferable for you to quote a link to your advert on our sites in your reply. *
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NO automatic replies (auto-responders) to be generated
for OV enquiries, as these usually have contact / web site details on that
redirect guests to their site and then it is not possible for the owner to know
that it was OV that generated the enquiry. 'Auto-replies' are usually configured
using 'rules' within your email software and send a pre-defined static email
back to anyone that sends an enquiry with general information and contact
details, within seconds of the person making an enquiry. Whilst we understand
the reasons for doing this, we do not permit their use at any time, as it make it impossible
for owners to track OV as the original source of the enquiry.
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Owners must not advertise other services that OV offers in their replies to enquiries (such as car hire, flights or park tickets). You are, of course, free to advertise the other OV sites such as www.uscarhire.co.uk and www.park-tickets.com in your replies or on your website.
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Owners MUST NOT direct enquirers to
any web site that advertises any other houses (other than houses that are
advertised on OV). That includes sites that link to other villa rental sites or
that offer other villas that may be provided by the owners MC for example. If
you do not have a website that meets these requirements then we suggest you direct
guests to your villa page on OV.
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Owners MUST NOT direct enquirers to any web site that advertises car hire or park tickets (other than OV owned car hire or park tickets sites). That includes sites that link to other car hire or park ticket sites. If you do not have a website that meets these requirements then we suggest you direct guests to your villa page on OV.
In villa adverts hosted on OV, there
must be NO contact details such as email, web address, telephone numbers.
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In villa adverts hosted on OV, there
must be no advertising of other services such as flights, car hire or park
tickets (other than OV sites for these services).
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If you get a direct enquiry that you
can not do, then it must be forwarded back to OV immediately - NOT to other
owners.
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If a request for a multi-home
booking comes in, then AT OUR DISCRETION, as long as your home is one of the
homes on offer, you may share the enquiry with non-OV owners in order to fulfil
the requirements, provided the referral fee is paid to OV for all houses
involved should the booking be successful. Please contact us if you get such an
enquiry prior to replying to the request.
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All homes advertised on OV must be verified by us as being privately owned by who the advert implies it is owned by. We understand that a few
people on OV advertise villas on behalf of the actual owners. Provided you are
not a Management Company or a villa letting agent of any sort, then the villa
can be verified by ourselves, provided you get the permission of the villa
owner, and the villa owner can provide proof of ownership in the usual way.
Also, if you do advertise on behalf of a villa owner then you must accept the
terms of this document on behalf of the owner.
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The current rate for bookings as a
result of enquiries from OV is £21 / $35 per week booked, or pro-rata. The
payment is not refundable. This is payable as soon as
you receive the deposit from the guest. It is your responsibility to ensure you
keep track of your enquiries and realise when a guest books your villa where the
original enquiry was generated. Enquirers are now being followed up by us and
asked to declare if they have made a booking and if so, which villa they booked.
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The sending of any enquiries you
receive through OV to other home owners who do not advertise on OV is strictly
forbidden. If we suspect this is happening, your advert on OV may be suspended
without any notice. The decision on what constitutes a breach of this lies
solely with OV.
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OV does not participate or tolerate
the sending on Unsolicited Commercial Email (SPAM). We reserve the right to
cancel the Membership of any member we suspect of using OV to spam guests or villa owners
on the site. This includes emailing guests some time after they made the original enquiry. The decision on what constitutes a breach of this lies solely with
OV.
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The content of the adverts must be
suitable for viewing by a family, including children. The use of any vulgar,
racial or any other words likely to give offence to a group of people is
expressly forbidden. We reserve the right to edit the content of your advert at
our final discretion.
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Adverts will only be published live
on OV when they have at least a photo of the front of the villa and the villa is
verified as being privately owned against independent official records. Owners
can add as many other photos of the villa a they like to their advert .(subject
to a maximum of 15 photos on any one advert) You will not receive any enquiries
for your villa until your advert is live on the site.
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We do not allow 7 bed villas
(other than our own personal villas) onto OV. These are to be advertised on
VF or OFV only. They will receive 6 and 7 bed General Enquiries from all 3
of OV, VF and OFV as well as any Villa Specific enquiries for the site they
are on.
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The photo of the front of your villa
MUST be the one that appears on the search results to ensure a consistent
presentation of search results to enquirers. Failure to do this may result in
your advert being temporarily suspended pending rectification.
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We do not advertise the villas of
any owners who run competing commercial villa sites to us unless by prior
agreement between the parties. In this case the owners are specifically excluded
from passing on any enquiries they get from us to their commercial sites or to
any other owners whatsoever. Failure to disclose this to us in advance will
result in the immediate removal of your villa(s) from our sites without any
notice.
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We do not advertise villas owned by
Real Estate Agents, or sub-agents.
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We do not allow the mention of specific prices or anything that may give your villa a potential unfair advantage over other villas in your villa Headline. We do not want to become a site that is synonymous with low prices and this kind of thing only serves to imply we are. We will edit any such mentions without further notice.
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If for any reason you cannot display
photos of your actual villa (e.g. if it is not yet built), you must obtain the
permission of the copyright owner of any photos you use and clearly state in
your advert text that the villa photos are not of your villa but of one of a
similar standard (or similar wording).
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You must keep the password to the Villa Advertisers Area of our forums to yourself. Anyone found divulging this password to anyone else or to be aiding an unauthorised person to view this area of the forum will have their villa(s) removed from our sites immediately and without warning. This is at our sole discretion.
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We require all
advertisers to access the Villa Owners General Chat
section of the Villa Advertisers Area of our forums at
http://www.orlando-guide.info/forums/forum_21.asp at least once per month
for the advert to remain live on the site. You do not have to post anything, but
you are required to view at least one topic in this specific area of the forums.
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At our sole discretion, we reserve
the right to refuse to accept any villa advert and do not have to give reasons
why it has not been accepted.
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Any OV Points you are awarded will be valid for 9 months then will be deducted. This is to give other members
a chance to catch up. We reserve the right to remove villas that after a rolling 9 month period have no OV
points.
* Guests will be told that all genuine OV villa owners will quote a villa ref
number in their replies. Guests will be asked to inform us of any replies to
their enquiry that do not quote a villa ref number as they may not be the
genuine owners of the villa in question.
Any non-compliance will result in immediate removal of your villa from OV.
We now have a set of minimum guidelines for each villa advert on our
sites. The aim of this is to improve the quality of our sites, as well as to
help you gain more enquiries for your villas.
Adverts found
not meeting the above criteria will be suspended until they have
been updated.
